Terms & Conditions
Bay State Window Experts, Inc. (the Company) Terms & Conditions
Online Pricing Information:
Any pricing information provided on this website is a "good faith estimate" only and not a formal confirmation of price. Product options and installation factors can affect the total final price. It is not until after an in-home visit is made and a formally written price quote is presented and signed by both the Customer and the Company that the work agreement and pricing becomes binding to both parties.
Promotional Offers:
Any promotional offers, discounts, special pricing, or special financing will have restrictions and time limits. Such offers can be revoked at any time prior to acceptance of the offer. Once an agreement for work and pricing has been agreed to and signed by both parties, no past or future promotional offers or discounts can be applied to the agreement.
Return Policy of Custom Made Items:
Any items that are custom ordered and custom made for a specific job may NOT be returned by the customer for a refund. If a custom made product does not meet the approval of the customer, the Company will make every reasonable effort to modify or repair the item. If the customer is still not satisfied, the Company may be obligated to order a new item to replace it at the Company's expense.
Return Policy of "Stock" Items:
Only items that are a "stock" item that can be returned to the manufacturer or the manufacturer's supply center and are not custom made for a specific job may be returned by the customer for a refund. Any returned items must be in the same condition they were delivered to the customer in order to receive a full refund or credit for those specific items.
Payment For the Completion of Goods and Services Provided:
Payment for itemized parts of any work agreement shall be due in full upon completion of the delivery and installation of those specific items even if other itemized parts of the agreement are not yet delivered or installed. The agreement for work shall state a payment schedule and be part of the written contract.
Financing Options Are Provided by Licensed Banking Institutions:
All financing options, credit qualifying decisions, loan terms, and loan funding is provided by licensed banking institutions, not Bay State Window Experts, Inc. Any discussion of financing terms on this website is for informational purposes only. Terms of financing are subject to change without advance notice. Any terms of financing provided by lending institutions must be approved and accepted by the Customer. The lending institution that provides the financing will provide all details relating to the financing terms, interest rate, and required payment schedule.
Credit Card Payments:
Through a banking network, Bay State Window Experts, Inc. accepts credit cards for payment of purchases made by the Customer. The credit cards we accept include VISA, Master Card, Discover, and American Express.
Product Warranties:
All product warranties are provided by the manufacturers for each individual product unless otherwise stated in writing. Product warranties can be provided to the Customer upon request, or the Customer will be directed to the website of the product manufacturer for detailed warranty information. Bay State Window Experts, Inc. shall be "held harmless" against any damages that may occur from product manufacturing defects or improper use of products.
Workmanship Warranties:
Workmanship warranties will be provided by Bay State Window Experts, Inc. The workmanship warranty is a warranty that ensures the "original workmanship" at the time of installation was done properly to the manufacturer's specifications and in full compliance will all building codes at the time of installation. The original workmanship warranty may or may not cover future labor to replace items with manufacturing defects. It does not cover damage to any products that occur after the time of installation. Exact warranties for specific services will be provided for each specific job.
Third Party Websites and Outside Companies:
We may provide links to other websites. This may be to manufacturer's websites, information websites, banks used in connection with financing options, credit card payments, and others. Bay State Window Experts, Inc. cannot be responsible for how any information is handled on third party websites or by any other companies. Visitors to third party websites and visitors that contact outside companies at the direction of the Company agree to "hold harmless" Bay State Window Experts, Inc. from any activities of third party websites and companies.
Privacy Policy: Please visit our
Privacy Policy page for more details.
Dispute Resolution Under Massachusetts Law:
Massachusetts Home Improvement Contractor law provides a remedy for disputes between homeowners and contractors under an arbitration agreement process. In the event of any disputes, both the homeowner (the Customer) and Bay State Window Experts, Inc. (the Company) agree to be bound by this arbitration process created by the state of Massachusetts.
If you have any questions, please contact us at 774-573-1063 for more details.